Return & Refund Policy

Effective Date: August 2026

Thank you for shopping with Danische Hair. We value your trust and aim to provide high‑quality hair products and a smooth shopping experience. Please review our Return & Refund Policy carefully before making a purchase.

1. Shipping & Delivery

All orders are processed and shipped directly from our fulfilment partners. Estimated delivery time: 3–14 business days.

Once your order has been shipped, you will receive a tracking number via email. Delivery times may vary depending on your location, customs clearance, and carrier delays.


2. Return Eligibility

Because we sell hair products, which are considered hygienic items, returns must follow strict guidelines.

We ONLY accept returns for the following reasons:

  • Wrong item received

  • Damaged item

  • Defective item

  • Incorrect length, density, or colour due to supplier error

  • Missing items in the package

If any of the above issues occur, please contact us within 7 days of delivery with:

  • Your order number

  • Photos or videos showing the issue

Our team will review your claim and provide the next steps.


3. Non‑Returnable Items

For hygiene and safety reasons, we do NOT accept returns for:

  • Worn, installed, brushed, cut, dyed, bleached, or altered wigs

  • Hair extensions that have been opened or used

  • “Change of mind” or “I don’t like it” reasons

  • Custom wigs or custom orders

  • Clearance or final‑sale items

Once hair has been installed or manipulated, it cannot be resold or returned to our suppliers.


4. Refunds

If your return is approved due to supplier error, you may receive one of the following:

Refund Options:

  • Full refund to your original payment method

  • Free replacement item

  • Store credit

Refunds are issued only after the supplier confirms the return or approves the claim.


5. Order Cancellations

Orders can only be cancelled within 12 hours of purchase. After this window, your order may already be processing and cannot be cancelled.


6. Exchanges

We offer exchanges only for:

  • Wrong item

  • Damaged item

  • Defective item

Exchanges for preference‑based reasons (style, length, colour, etc.) are not accepted.


7. Lost or Stolen Packages

Danische Hair is not responsible for:

  • Packages marked as “delivered” by the carrier

  • Incorrect shipping addresses provided by the customer

If your package is lost in transit, we will assist you in filing a claim with the carrier.


8. Contact Us

For return requests, refund questions, or order issues, contact our support team:

📧 zita@danischehair.com

Please allow 24–48 hours for a response.